(This article is part of the ongoing column 12 Steps to Success) “Too often we postpone our happiness, convinced that tomorrow will be better than today. But it is only by truly relishing the present...

(This article is part of the ongoing column 12 Steps to Success.)   Anger surges through you, and you feel your face flush. The receptionist has headed back to the desk after dumping a pile of medical...

Successful relationships are based on clear expectations and commitments. For example, when I go to my favorite restaurant, I know I can expect their usual level of great service and delicious food. And...

(This article is part of the ongoing column 12 Steps to Success.) Any successful healthcare encounter requires active listening,1 which is far more than just paying attention. It is a specific communication...