I’ve been in practice for 15 years now. I’ve seen a lot of things that upset me. One of the things that turns every day into “Throat Punch Thursday” is when clients bring me receipts...

  Cats frequently try to hide their illness from their owners but often behaviors are give aways. Dr. Andy Roark sits the family cat down for a not-so-Hallmark heart to heart.   ...

By Jessica Vogelsang DVM   My senior year of veterinary school, an oncology resident I respected a great deal sat us all down and told us his number one piece of advice: “No matter what you...

  As many of us gear up for a spooktacular holiday, Dr. Roark reminds you to take steps to make sure your pet has a safe Halloween night. He also wants to remind you that his giant anteater costume...

  I recently did a poll of some of my Client Service Representative (CSR) colleagues and asked them to tell me their biggest “pet peeves” when speaking with clients. The list might surprise you!   1:...

Sedation is one of the major controversies in end-of-life care medicine. I’m grateful that it isn’t as rare as it once was. When I talk to veterinarians about sedation, this is what I hear from those...

  Hopefully you have a veterinarian who you really like. Maybe even love. (But when I say love, I do not mean love, because that is another problem.) The veterinarian-client-patient relationship is...

Facebook and other social media sites can be great customer service tools to delight your veterinary clients in between visits. However, veterinary hospitals can also manage to really tick customers off...

Some days in the clinic, I’m just tired. It’s usually on those days when I’ve had about a dozen nearly-identical conversations about the importance of clean teeth, heartworm prevention, or weight...

Over the years, I have euthanized hundreds of dogs and cats for a multitude of behavioral issues that made their life with their families unsustainable. The vast majority of them were young and physically...