Melanie Kramer

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I’m a Certified Veterinary Practice Manager and I’ve been doing this for more years than I care to admit. I’m knowledgeable in most of the well-managed practices, I promise. You want to talk about...

As a small animal house-call vet, about 20 percent of my practice is hospice or euthanasia care. I’ve seen quite a variety of reactions of people to their pet’s passing and I’m always...

“Hey, remember me? We met at the swimming pool last summer. Can I ask you a question about my cat?” If you are in veterinary medicine, you’ve been on the receiving end of this conversation. I don’t...

There are several lessons that cross over from our personal lives into veterinary medicine. I am going to go full-on nerd here. But some of the greatest lessons that I have learned in life came from superheroes....

We do it sometimes without thinking. Maybe it is instinct. Maybe we don’t realize we are doing it. But as veterinarians our actions and responses can create a domino effect for fellow veterinarians and...

Staff meetings. Easily one of the most underutilized and often dreaded of staff interactions. Many clinics don’t have staff meetings due to time, work load and staff compliance. Staff meetings are scheduled...

Dear Receptionist, I swear I don’t hate you. I don’t find you annoying. I don’t think you are (insert whatever horrible thing you think about yourself here). The truth is, that I absolutely...

You know how people say that they have a “work wife” or a “work husband”? Well, I have a “work Mom”. My accountant has absolutely no problem hitting me between the eyes with financial truthiness....

Stereotypes. We all encounter them every day; from strangers we pass on the street, from clients we see in the clinic, from colleagues at work. Most of us don’t think of being stereotyped by our family,...

Years ago, I felt burned out at my job and so I quit. It was a hard thing for me to do. I’m not really a quitter; I always push harder and do more. I just didn’t feel like I was making a difference...