We do it sometimes without thinking. Maybe it is instinct. Maybe we don’t realize we are doing it. But as veterinarians our actions and responses can create a domino effect for fellow veterinarians and...

Staff meetings. Easily one of the most underutilized and often dreaded of staff interactions. Many clinics don’t have staff meetings due to time, work load and staff compliance. Staff meetings are scheduled...

Dear Receptionist, I swear I don’t hate you. I don’t find you annoying. I don’t think you are (insert whatever horrible thing you think about yourself here). The truth is, that I absolutely...

You know how people say that they have a “work wife” or a “work husband”? Well, I have a “work Mom”. My accountant has absolutely no problem hitting me between the eyes with financial truthiness....

Stereotypes. We all encounter them every day; from strangers we pass on the street, from clients we see in the clinic, from colleagues at work. Most of us don’t think of being stereotyped by our family,...

Years ago, I felt burned out at my job and so I quit. It was a hard thing for me to do. I’m not really a quitter; I always push harder and do more. I just didn’t feel like I was making a difference...

Last year, I started a veterinary conference for butt-kicking, positive-vibe-creating, happiness-in-vet-practice-finding veterinary business nerds. So far, we’ve had two of these conferences and the...

I love my technicians. They are the most amazing people and have skills that combine every single specialization in the human nursing field. They don’t get paid enough, in my opinion, and deserve more...

As we begin the celebration for Vet Tech Week, I was reminded of the technician who made me the technician I am today. When I started in this field as a kennel attendant, progressed to a veterinary assistant,...

I am all too aware of the need to communicate in a way that my clients can understand as well as process the information delivered. This is vital if they are to ultimately feel comfortable making any kind...