I am all too aware of the need to communicate in a way that my clients can understand as well as process the information delivered. This is vital if they are to ultimately feel comfortable making any kind...

We all live in fear of the “Bad Review.” We don’t want to be accused of caring only about money, and we don’t want to be told we killed someone’s pet because we made a mistake. But...

Have you ever wondered “why me?” when faced with a tragedy? Do you find the silver lining or do you wallow in self-pity? Everyone deals with tragedy in different ways, but what if you could recognize...

I am going to write about something uncomfortable for many of us. I myself, have struggled and rewritten this article many times. Veterinary medicine is a very special field. Many of us have gotten into...

Veterinary medicine isn’t just about science. Sometimes it’s about a gut feeling. You know that feeling when you are doing a procedure and things just don’t seem right. Or when you are examining...

Surfing the web today I came across an online review directed at a veterinary hospital and a specific veterinarian in a small community. Reading it made me angry, but then I realized that I don’t have...

I’ve got a problem with the millennial mentality. You’ve heard that before, but this time is different. My problem is not millennials themselves, it’s the mentality about them that bothers me. I...

Last week I was working harder than normal because my two associate veterinarians were away at a summer conference. For part of the week, I was the only doctor working at my very busy hospital. It can...

Sometimes after a big, nasty mass removal, or other messy surgery, I look down at my blood splatted scrubs and think to myself, I sure hope I don’t get pulled over by a cop on the way home. This is often...

I firmly believe that 99 percent of the problems in veterinary hospitals can be overcome with better communication. This is a subject that we hear about in our daily lives, not just in our jobs. Communication...