“Four-dollar antibiotics at Walmart? We can’t even buy them for that price, much less store and sell them. We’re shutting down our pharmacy business.” With the struggling economy and the entrance...

(This article is part of the ongoing column 12 Steps to Success) “Too often we postpone our happiness, convinced that tomorrow will be better than today. But it is only by truly relishing the present...

(This article is part of the ongoing column 12 Steps to Success.)   Anger surges through you, and you feel your face flush. The receptionist has headed back to the desk after dumping a pile of medical...

(This article is part of the ongoing column 12 Steps to Success.) Any successful healthcare encounter requires active listening,1 which is far more than just paying attention. It is a specific communication...

Originally published: DVM360 – January 2013 (Click Here To View Original)   In our profession, great Facebook pages can be harder to find than Cesar Millan fans at a veterinary behavior conference....

  This year, the most popular thing I put out was not an article. It was a kooky video I did on a lark for DVM360. I decided it should still be included in the top 3 since, well, you folks seem to...

It’s almost holiday bonus season! That glorious time when we push ourselves to be the best employees we can be, to earn that coveted “thank you” check. Right? Maybe not. A few years ago, I overheard...

It was three hours past closing time, my emergency exploratory surgery patient had just left for the overnight clinic, and I was exhausted. Gathering up my things, I realized that both of my young children...

Manage Veterinary Clients’ Requests for Special Treatment Originally Published: DVM NewsMagazine, November 1, 2011     I drop into my office chair, flip open the puppy’s chart and...

Sometimes veterinarians say the most absurd things. I remember delivering a head–scratcher not long ago. The words sounded ridiculous even as they left my mouth: “Your pet looks great! Would you like...