One of the most interesting things I learned in business school was that consumer communication preferences are changing very fast. This can be intimidating for veterinarians who, to put it charitably,...

I was looking for a fight.  The client knew it and was calling me out on it.  I had been angry since the moment I dialed the phone. “Hi, it’s Dr. Smith from the animal hospital.  I hear there’s...

Sometimes we tell ourselves lies to make life easier. We say things like, “I was walking in and out of exam rooms all day long. That counts as exercise,” or “There’s a ban on cellphones in the...

When I first graduated from vet school, I came into our profession armed with all of the most up to date knowledge at the time. However, I also immediately recognized that we didn’t have the same caliber...

I am a Registered Veterinary Technician. I work in emergency and critical care, working every day to care for people’s companion animals.   RVTs will relieve their patient’s pain, perform...

We have opportunities in this field to choose whether to take the road to positivity or the road to negativity. One of these daily choices is how we perceive our clients- and it’s important to...

Veterinary medicine falls right in the middle of the Venn diagram conversion of emotions and money. Pets are increasingly considered part of the family, and we the parents of our furbabies. But medicine...

Pet owners can’t always be with their pets while they’re at the clinic, but what if that wasn’t true? Would it affect how you act treat any patients (or team members)?       ...

  I recently read a Huff Post article entitled “The Real Reason Your Wait at the Doctor’s Office is So Long.” Veterinary Medicine and Human medicine vary in a lot of very meaningful ways, but...

  “What made you decide to become a vet?”     This question makes the top 10 list of this veterinarian’s least favorite small-talk questions.  It isn’t because...