SPEAKING

If you invite me to speak at your event, my goal will be to make everything as easy for you as possible. Here’s what you can count on:

• Prompt, friendly, professional responses to your emails and phone calls`

• Administrative support from my team to help arrange travel and logistics

• A personal phone consultation with me to discuss your event and ensure your goals are accomplished

• An interesting and engaging presentation designed specifically to achieve your meeting goals

• A brief follow-up phone call with a member of my team to make sure you were satisfied with the presentation

No matter what sort of presentation I’m doing, you can count on three things:

• An engaged and interested audience

• A humorous, story-based style

• Energy — lots and lots of energy

I generally present in one of two distinct styles.

1. Traditional

When I say I do “traditional” presentations, this does NOT mean I stand behind a podium and read PowerPoint slides to the audience. My presentations involve me running all over the stage, acting out examples, asking the audience questions, and encouraging them to talk to each other. The experience is completely unique… it’s just traditional compared to my other type of presentation.

2. Improv-Based

It’s relatively easy for someone to tell you what you should do in a certain situation. It’s much more difficult — and so much more valuable — for them to show you.

In my improv sessions, I bring an accomplished improvisational actor or actress to help create example scenarios based on suggestion and past experiences of the audience. We demonstrate how (and how not) to use the tools I present in micro-lectures, and insert “just for fun” brain breaks so that everyone laughs and stays mentally fresh throughout the entire session.

Here’s an example of one of the games I enjoy playing to break up learning sessions and engage the audience.

I am a practicing veterinarian, international speaker, author, and media personality. I began speaking professionally in 2011, and have now presented at more than 100 events and conferences.

I have received the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine and the Practice Management Speaker of the Year Award at NAVC, one of the world’s largest veterinary conferences. Practices where I work were named as finalists in the American Animal Hospital Association’s Practice of the Year Contest in 2013 and 2015. I have also delivered keynote addresses for organizations including the Ontario Veterinary Medical Association, Henry Schein Animal Health, PetPlan Pet Insurance, Patterson Animal Health, Merial, and Midwest Veterinary Supply.

My media platform includes:

• More than 200K visits per month to my website DrAndyRoark.com

• YouTube Channel with more than 390,000 views

• 170K+ Facebook Fans

• 7K+ Twitter Followers

• 6.5K+ subscribers to my weekly emails

• 5K+ Instagram followers

I speak on topics related to communication, marketing, client experience, and personal development. I will customize all of my presentations to meet your event goals and the specific needs of your organization.

Below are my most popular presentations. Please know that I can present these topics in Keynote or workshop format. They can also be effectively presented to non-veterinary audiences.

TRADITIONAL PRESENTATIONS

• How To Drive Change In Your Veterinary Practice: Change is both difficult and necessary. This program is probably my most popular, and it outlines key steps that anyone can take to help create change in their organization. The stories I tell here will make you laugh, cry, and, most importantly, remember.
• Diffusing The Angry Client: This six-step program was created using data from the hotel, restaurant, and airline industries. It is a systematic approach to dealing with angry or complaining clients and one that every staff member should know.
• Bonding Clients In Person and Online: This is a six-step strategy for creating a marketing program that anyone can use to attract and connect with clients who will recognize and appreciate the value you bring.
• How To Be An Exam Room Rock Star: Medicine is a duet. When you and a pet owner are both singing the same tune, pets will get great healthcare and pet owners will happily follow advice and return year after year. This session is all about delivering a veterinary experience pet owners will eagerly line up for.
• Working With The Cash-Strapped Client: If money were no object, veterinary medicine would be so much easier! Unfortunately, finances are a big factor in quality pet healthcare. This session is all about developing effective strategies for talking about money and getting pets the best care possible when resources are limited.
• Building Client Loyalty to Grow Your Practice: Pet owners have never had more options for where to get pet healthcare services than they do today. Satisfied clients are just clients who haven’t found something better yet. In this session, we explore what it takes to build bonds so strong that clients won’t consider going to see anyone else.
• The Jedi Mind Trick: 10 Techniques for getting colleagues, bosses, or support staff to do what you want without manipulating, twisting arms, begging, or threatening. All based in classic communication and negotiation principles, these tips are clearly illustrated with examples from practice.
• Social Media Master Class: This session is not for your first-time Facebook user. This is a deep dive into using social media to effectively grow your practice. The session includes live evaluation of social media pages for audience members brave enough to volunteer.

IMPROV-BASED PRESENTATIONS

• Conflict & Comedy – 3 Lessons for Conflict Management: A fun and funny session on the top 3 lessons we can learn about managing conflict from improv comedy.
• Improvising With The Angry Client: A six-step program for dealing with angry or complaining clients presented with role-play examples and comedic interludes.
• Staff Drama – You Can’t Make This Stuff Up: Role-play examples and humorous insights into the drama we all see inside veterinary practices. If you work in a veterinary clinic, you’ll recognize these situations and benefit from the solutions.