I learned about the effectiveness of silence from my first boss. I’ll be honest with you – he scared me to death. It took me the better part of a year to call him by his first name. ...

Sometimes when asked how work is going, I answer, “Not too bad. I still have all ten fingers.” It’s my poor attempt at a joke, but I’ve realized that a lot of people unfamiliar with veterinary...

  I recently did a poll of some of my Client Service Representative (CSR) colleagues and asked them to tell me their biggest “pet peeves” when speaking with clients. The list might surprise you!   1:...

Sedation is one of the major controversies in end-of-life care medicine. I’m grateful that it isn’t as rare as it once was. When I talk to veterinarians about sedation, this is what I hear from those...

  Hopefully you have a veterinarian who you really like. Maybe even love. (But when I say love, I do not mean love, because that is another problem.) The veterinarian-client-patient relationship is...

JUST a Vet Tech greeted you at the door with a smiling face, even though we’ve been running around for 11 hours straight. Your pet was assessed by JUST a Vet Tech and, when we noticed he wasn’t stable,...

By Peter Weinstein DVM, MBA   Post offices, banks, doctor’s offices, motor vehicle departments, restaurants, veterinary clinics… They all have a similar reputation—they never seem to run on...

By Bash Halow LVT CVPM   Does the language you use reflect how involved you are in your work … and in your life? Promising something you can’t deliver by means of a mindless platitude is a mistake...

Looking for new ways to drive your veterinarian over the edge? Take a look at this short video so you can be “that client.” ...

By: Cherie Buisson DVM   Human beings are very intelligent, but we can also be stubborn as mules. One of the hardest things we face is not jumping to conclusions in the face of certain events, and...