Facebook and other social media sites can be great customer service tools to delight your veterinary clients in between visits. However, veterinary hospitals can also manage to really tick customers off...

Some days in the clinic, I’m just tired. It’s usually on those days when I’ve had about a dozen nearly-identical conversations about the importance of clean teeth, heartworm prevention, or weight...

Drs Andy Roark and Dave Nicol speak candidly about the 5 ways technicians fail veterinarians. But let’s face it, number four is difficult for anyone to endure.     ...

Not all vet techs are created equal. I don’t mean this to belittle anyone, or for it to be a bad thing. It’s just a fact. We all start out in this field because we love animals (and very obviously...

  For years we’ve wondered – how do veterinary technicians handle a dozen tasks at once? At last, we have our answer, and they’re not going to be happy the secret is out.     ...

Every day, vet techs get to hear fun phrases like “Oh I wish I had your job! I’d love playing with puppies all day!” and “Don’t you want to be a veterinarian?” For all...

Hey veterinarians, good news! Dr. Andy Roark presents a fool-proof guide to keeping your technicians irritated for the whole day! No need to thank us, just make sure you do number six frequently and with...

JUST a Vet Tech greeted you at the door with a smiling face, even though we’ve been running around for 11 hours straight. Your pet was assessed by JUST a Vet Tech and, when we noticed he wasn’t stable,...

“I don’t know how you do this. It must be so hard.”   Inevitably, a client will say this to me when I come to their home to euthanize their pet. My stock answer (which is completely true) is...

By Peter Weinstein DVM, MBA   Post offices, banks, doctor’s offices, motor vehicle departments, restaurants, veterinary clinics… They all have a similar reputation—they never seem to run on...