How to Decide What Options to Offer

Exam Room Communication Tool Kit How to Decide What Options to Offer
  • Part 1: Ask good open-ended questions. You need to find out what is important to the pet owner 
  • Part 2: Make a summarization of what they said and repeat it back to them, so they know you’ve actively listened to them  
  • Part 3: make the recommendation based on what they’ve told you 
  • Part 4: Stop talking. Take a moment to breathe and give the client time to think

Discussion:

What are some good open-ended questions to ask in the exam room?

How do you get pet owners to tell you what is important to them?

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