Trust Game – Trust Is The Cornerstone

• From the second the client steps into the vet clinic, you are either building trust or losing trust  
• Make sure you’re building that trust throughout their time in the clinic, because when you ask for them to do something you are using up that trust  
• Clients will do anything for their vet if they trust them 

Discussion:

How do we undermine trust with clients?

How do we create it?

What do we do that builds trust?

Are there things we could do a better job of?