Setting Ground Rules

Ground rules allow us to have productive meetings that result in honest feedback, collaborative conversations, and drive our teams from good to great.

1. This is about the future and not the past.  We are talking about what we are doing to improve client communication and patient care going forward – not about what happened last week.
2. Good to even better.  We are a good team. We are going to talk about what to get even better!
3. This is about the team, not the individual.  “We can improve client experience by being more consistent with estimates”.
4. Everyone gets to talk.  Establish this at the beginning so that individuals know that their input matters.
5. Everyone gets heard.  This allows us to keep the conversation from bogging down and there is no domination of the conversation.
6. Everyone is safe.  There are no negative repercussions coming out of this meeting.  Honest feedback is vital.
7. Optional: Are there other ground rules that the team agrees that they would like to add?

• Attendance is important.  Make it easy for people who are out of the hospital to attend.  Digital attendance is a viable solution with technology like Zoom and Skype.
• Seating arrangements.  We want to make sure that your team is shuffled up enough to allow everyone the opportunity to talk and to make sure that the dynamic is collaborative.