Talk in stories, why are you recommending what you are for their pet?
Needs to make sense TO THEM
Requires that you know the risks and products
Without a why story, clients don’t know why they’re doing what they’re doing
Remember your personal stories
Examples of previous cases go a long way
Discussion:
Why we make recommendations and what recommendations we make. You need to be okay making recommendations and believe you are doing this for the right reasons.
How do you use a “why story” when making recommendations?
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