Manage Veterinary Clients’ Requests for Special Treatment Originally Published: DVM NewsMagazine, November 1, 2011 I drop into my office chair, flip open the puppy’s chart and start frantically writing. I’m 15 minutes late for my next appointment and clenching my teeth. Even my eyelids are tensing with stress. When did I start carrying… Read More
Life With Clients
Your Vet: Man’s (Second) Best Friend
Originally Published: HealthyPet Magazine, Spring 2012 Click above or here for a direct link. Read More
Clients Are Not Your Friends
Clients Are Not Your Friends Originally Published: DVM NewsMagazine, August 1, 2011 Friends and family bring a lot of great things into our personal lives, but they also bring stress. For example, my wife is days away from giving birth to our second child. While she has been amazing through the past nine… Read More
Be the Business
Be the Business Originally Published: DVM Newsmagazine, January 1, 2011 Veterinarians, generally speaking, are not self-centered people. Focusing on others helps us to build relationships with our clients, empathize more deeply with our patients and create stronger teams with our staff. This tendency to avoid a selfish outlook does not, however, make us… Read More
Manage Your Social Media in 1 Hour a Week
Manage Your Social Media in 1 Hour a Week Originally Published: DVM NewsMagazine, March 1, 2012 My wife was out of town recently and left me with our 4-year-old daughter. Friends of mine, both veterinarians, decided to spare my child another hot dog dinner and invited us over for the evening. As soon as… Read More
6 Ways to Fight the Veterinary Competition — Without Fighting
6 Ways to Fight the Veterinary Competition — Without Fighting Originally Published: Veterinary Economics, November 1, 2011 They did what?” I sputtered. The practice owner I was talking with on the phone was a longtime friend. He lowered his voice and explained, “They bought reviews on Google.” We were discussing the megapractice down the road…. Read More