Kelsey Beth Carpenter, RVT, is taking over the microphone again, and this time we’re tackling a situation every veterinary professional dreads: an angry client who just discovered their pet’s medication costs less somewhere else! With pharmacy competition heating up in Canada, we’re talking about veterinary client communication, why frustration often comes from fear, and how… Read More
Life With Clients
Change Management & Service Strategy Shifts
Dr. Peter Weinstein, DVM, consultant, and co-author of “The E-Myth Veterinarian,” joins Dr. Andy Roark to tackle a question keeping Canadian practice owners up at night: what happens when Costco and other big-box pharmacies start undercutting your clinic’s prices? They dig into what US vets already learned the hard way about pharmacy disruption, the real… Read More
Talking to the Team About Pharmacies
Stephanie Goss, Fractional Practice Manager and CEO of Pride VMC, joins Dr. Andy Roark to tackle a question every Canadian clinic is bracing for: what happens when human pharmacies start selling pharmacy products at a fraction of the markup your team is used to? Andy and Stephanie dig into pharmacy disruption, client communication, and team… Read More
Adapting to a New Pharmacy World
Dr. Andy Roark, host of The Cone of Shame Veterinary Podcast, flips the script and lets Kelsey Beth Carpenter run the show for the launch of a brand new six part miniseries, Cone of Shame Canada. The topic on the table: human pharmacies have entered the veterinary pharmacy business north of the border, and Andy… Read More
Veterinary Medicine Doesn’t Have a Price Problem
You think routine vet care is expensive?! Last night I went out for ice cream with my brother’s family in Gainesville, FL. Together, we got 3 small cups and 2 small cones of ice cream. Do you know what five of the smallest servings at Ben & Jerry’s costs these days? $40! We spent $40… Read More
Post-Op Pain and Enrichment: Are We Sedating Instead of Treating?
Tabitha Kucera, a veterinary technician boarded in behavior and founder of Chirrups and Chatter (and creator of Small Paws Education), joins Dr. Andy Roark to tackle a common post-op problem: telling clients to “keep them quiet” without explaining what that actually means. They discuss post-surgical enrichment as a way to support comfort, reduce stress, and… Read More