Dr. Kate Boatwright joins Dr. Andy Roark for a thoughtful (and surprisingly spicy) conversation about phrases veterinarians say all the time: “If you can’t afford the vet, don’t get the pet,” and “You can’t care more than the client does.” Together, they explore judgment in veterinary medicine, spectrum of care, financial realities, and what compassionate… Read More
Life With Clients
Where Are the Greatest Opportunities for Access to Care?
Dr. Andy Roark hosts Dr. Jules Benson, founder and principal of Titum Lucidum Consulting, to push the access-to-care conversation from advocacy into practical, feasible actions veterinary teams can take now. They frame access to care as a broad spectrum, noting growth in specialty access while affordability challenges are expanding even for middle-income households, and they… Read More
We Desperately Need Maverick GPs
A contractor doing work on my house called me on Sunday after spending Saturday night at the emergency vet clinic. The previous day, his dog ate a bag of rawhide treats and then, inhibitions thrown to the wind, a bunch of other stuff. He began retching and vomiting shortly thereafter. At the emergency clinic, radiographs… Read More
HDYTT: The Atopic Dog – From Puppy to Senior
Dr. Charli Dong, DACVD, joins the podcast to tackle one of the most frustrating and common cases in practice: the itchy dog that just will not get better. If you have ever had a client convinced it is “just a food allergy” while their dog continues to suffer, this episode is your playbook. Dr. Dong… Read More
State of the Veterinary Front Desk
Dr. Andy Roark welcomes Caitlin Palmer (aka “the desk wench”), a veterinary receptionist at Southern Vet Clinic and a member of the President’s Advisory Board for the North American Association of Veterinary Receptionists (NAVR), to talk about the state of the front desk. They discuss how changing communication preferences and tools like AI may increase… Read More
We Can’t All Be “High Quality Medicine”
Dr. Jules Benson, DVM, founder of Tapetum Lucidum Consulting and a data strategist, joins Dr. Andy Roark to tackle a frustrating truth in the access to care conversation, lots of well-meaning advice for vets is not practical in real clinics with limited time, fixed protocols, and real-world overhead. They dig into the “iron triangle” of… Read More