“You’re always so happy, how do you do it?” the client asked me as I examined her dog. Read More
Perspective
Learn From the Customer Service Story of My Family Legends
When I went away to college at Mississippi State University, I was a wreck. I’d never been away from home. Though I fell in love with the campus the second I set foot on it, being left alone there was another story. College was something I had worked my whole life for, but I was… Read More
Dr. Andy’s New Year’s Insta-Resolution
Let’s be honest. Most of us are unconvinced that social media has made the world a better place. Read More
The Main Way Clients Fail Their Pets
Compliance sounds like such a simple word, but unfortunately, that is all that stands between successfully managed pets versus a failure. A veterinarian is just an advocate for your pet. You are the one who is fully in charge of your pet’s life and treatment. One of the most frustrating things that a veterinarian deals… Read More
The Death of a Hamster
I shouldn’t care about what some guy says on Twitter, but sometimes I do care. Sometimes a tweet gets under your skin for some reason. There is this guy on Twitter and sometimes I follow him and sometimes I don’t. A recent tweet by @AndyRichter read: “In case you’re curious, the cost of euthanizing a… Read More
Why I Think Vet Med is So Hard
We have to care enough to put our heart and souls into treating a pet as if it were our own. We have to care enough to be able to have the conversation to open an owner’s eyes to their pet’s suffering. We have to care more than our clients sometimes in… Read More