Dr. Andy Roark welcomes Caitlin Palmer (aka “the desk wench”), a veterinary receptionist at Southern Vet Clinic and a member of the President’s Advisory Board for the North American Association of Veterinary Receptionists (NAVR), to talk about the state of the front desk. They discuss how changing communication preferences and tools like AI may increase… Read More
Perspective
Be Careful What You Make Important
I recently talked to a medical director that was struggling. He was moving to a new part of the country to be closer to family, and the practice he was joining already had a medical director. My friend has taken the job as an associate veterinarian and told me he is really struggling with that…. Read More
Are We Morally Breaking Our Technicians?
Dr. Nathan Peterson, DVM, DACVECC, takes us straight into one of the most uncomfortable questions in veterinary medicine: are we sometimes prolonging suffering, and what does that do to our teams? In this episode, Dr. Andy Roark and Dr. Peterson unpack medical futility, moral distress, and veterinary burnout in a way that feels both honest… Read More
The Enshittification of Vet Medicine
Dr. Peter Weinstein, DVM, is asking a question many veterinary professionals feel but rarely say out loud, is veterinary medicine slowly losing its soul? In this thought-provoking conversation, he breaks down the concept of the “enshittification cycle,” and how corporate pressures, rising costs, and unrealistic client expectations can pull focus away from patients, teams, and… Read More
The Secret, Dirt-Cheap, Good-Outcome Treatment Your Vet Isn’t Telling You About Doesn’t Exist
I’m hearing a growing number of Access to Care advocates in veterinary medicine argue that the “spectrum of care” should include treatments that pet owners find affordable and ask for, even if veterinarians are uncomfortable recommending them. The fact that some pet owners want to do things their veterinarian might not be excited about is… Read More
Tucker, Dutch, and Private Equity
Dr. Emily King, DVM, founder of All Star Veterinary Clinic and veterinary social media educator, joins Dr. Andy Roark to tackle a growing tension in veterinary medicine, the public narrative that vets, corporate groups, and private equity are driving up costs while telemedicine companies promise cheaper alternatives. After a high-profile interview featuring Dutch telehealth’s CEO… Read More