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Top 5 Ways Veterinarians Infuriate Front-Desk Staff

February 29, 2016 by Andy Roark DVM MS

Working at the front desk of a veterinary hospital is already a hard job. Sometimes, veterinarians do things to make it even harder. In this video from DVM360.com, Dr. Roark gets real about the top 5 things vets do that drive the front desk crazy.

5. They don’t prepare clients for the bill.

via GIPHY | Full video on DVM360.com

4. Ask them to make awkward phone calls.

via GIPHY | Full video on DVM360.com

3. Modify their job descriptions.

via GIPHY | Full video on DVM360.com

2. Complain when they do their job well.

via GIPHY | Full video on DVM360.com

1. They don’t follow their own rules.

via GIPHY | Full video on DVM360.com

Watch the full video!

Watch the full video, courtesy of DVM360.com, below to see if you can relate.

This video was originally published on DVM360.com. Re-published with permission from the content owner.

Filed Under: Blog Tagged With: Team Culture

Andy Roark DVM MS

Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.


Read more posts by: Andy Roark DVM MS

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