Dr. Kate Boatwright joins Dr. Andy Roark for a thoughtful (and surprisingly spicy) conversation about phrases veterinarians say all the time: “If you can’t afford the vet, don’t get the pet,” and “You can’t care more than the client does.” Together, they explore judgment in veterinary medicine, spectrum of care, financial realities, and what compassionate… Read More
Team Culture
Should Business Leaders Have Mandatory Clinic Time?
Dr. Josh Rosen (known online as D-O-G-T-O-R Josh) joins host Dr. Andy Roark to debate a provocative question: should veterinary operations leaders who come from outside medicine be required to complete a clinic-based onboarding before leading teams? They explore the tension between “medicine people” focused on individual patients and “operations people” focused on scale, and… Read More
State of the Veterinary Front Desk
Dr. Andy Roark welcomes Caitlin Palmer (aka “the desk wench”), a veterinary receptionist at Southern Vet Clinic and a member of the President’s Advisory Board for the North American Association of Veterinary Receptionists (NAVR), to talk about the state of the front desk. They discuss how changing communication preferences and tools like AI may increase… Read More
Introducing Change as a Recent Grad
Dr. Kat Sutherland (PhD), assistant professor at the Ontario Veterinary College, joins Dr. Andy Roark to tackle a question every new grad wrestles with, how do you speak up and create change without feeling like you’re overstepping? In this episode, they dive into change management for early career veterinarians, unpacking the real barriers like confidence… Read More
Independent Practice Owners Strike Back!
Dr. Peter Weinstein, veterinarian and independent ownership advocate, joins Dr. Andy Roark to explore why more veterinarians are choosing to own their practices and step away from corporate structures. They break down the resurgence of independent veterinary practice ownership, including the financial realities, student debt concerns, and the desire for autonomy and purpose driving this… Read More
We Can’t All Be “High Quality Medicine”
Dr. Jules Benson, DVM, founder of Tapetum Lucidum Consulting and a data strategist, joins Dr. Andy Roark to tackle a frustrating truth in the access to care conversation, lots of well-meaning advice for vets is not practical in real clinics with limited time, fixed protocols, and real-world overhead. They dig into the “iron triangle” of… Read More