Working at the front desk of a veterinary hospital is already a hard job. Sometimes, veterinarians do things to make it even harder. In this video from, Dr. Roark gets real about the top 5 things vets do that drive the front desk crazy.

5. They don’t prepare clients for the bill.

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4. Ask them to make awkward phone calls.

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3. Modify their job descriptions.

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2. Complain when they do their job well.

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1. They don’t follow their own rules.

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Watch the full video!

Watch the full video, courtesy of, below to see if you can relate.


This video was originally published on Re-published with permission from the content owner.

Danielle K. Lambert Archer headshotDanielle is a veterinary practice manager and the founder of, a website dedicated to teaching veterinary hospitals to use social media effectively. You can get her 5 favorite social media tools here, or follow her on social media to see excessive photos of her Brussels Griffon. She’s @DanielleSnout on Instagram, Snapchat & Twitter!