Successful relationships are based on clear expectations and commitments. For example, when I go to my favorite restaurant, I know I can expect their usual level of great service and delicious food. And the owners can expect that I’ll pay my tab, behave nicely and respect the “No shirt, no shoes, no service” sign. I… Read More
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Veterinarian Confession: “I Don’t Brush My Dog’s Teeth”
Mrs. Griffith sighed as she gently separated her youngest daughter and oldest Labrador Retriever. She stepped between them and over a discarded pacifier to look me directly in the eye. “Really?” she asked. “Do you brush your dog’s teeth every day?” It was a moment of truth. She didn’t ask me what I recommend. She asked… Read More
Manage Veterinary Clients’ Requests for Special Treatment
Manage Veterinary Clients’ Requests for Special Treatment Originally Published: DVM NewsMagazine, November 1, 2011 I drop into my office chair, flip open the puppy’s chart and start frantically writing. I’m 15 minutes late for my next appointment and clenching my teeth. Even my eyelids are tensing with stress. When did I start carrying… Read More
Survival Guide to Appointment Pile-Ups
Originally published: Exceptional Veterinary Team, May 16, 2012 It was 11:15 am and my waiting room contained my 10:20 appointment (who had just shown up), my 11:20 wellness examination, an emergency “squinting dog,” and a woman desperate to talk with me about whether I thought her sister’s dog might have Cushing’s disease. If you’ve… Read More
I’m a Veterinary Hypocrite; Are You One Too?
Originally Published: DVM Newsmagazine, May 1, 2012 Click here or the link above to view the article. I’m a Veterinary Hypocrite, And You Probably Are Too Special Sauce Between the crab cake course and the chocolate mousse finale at a recent CE dinner I attended, I heard an orthopedist across the… Read More
Your Vet: Man’s (Second) Best Friend
Originally Published: HealthyPet Magazine, Spring 2012 Click above or here for a direct link. Read More