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How to Decode a Bad Review

January 8, 2019 by Nicole Palumbo, DVM

It is the age of the Internet review. We all do it. A new restaurant pops up and we go online to look at the Google reviews. We judge this new place by the experiences of others instead of trusting in our own experience. We may not frequent these places because of a few bad… Read More

Filed Under: Blog Tagged With: Life With Clients

Know Your People

January 6, 2019 by Jade Velasquez, LVT

A sense of community is something we all strive for. Whether we are loud and boisterous or reserved and quiet, we all want to feel as though we belong somewhere. We want to feel that we are a part of something bigger than ourselves. I think many of us got into vet med because we… Read More

Filed Under: Blog Tagged With: Team Culture

You Don’t Have to See All the Pets

January 2, 2019 by Andy Roark DVM MS

One of my most crushing failures as a vet came one Friday when I was scheduled to work at a tiny satellite clinic with only a single young veterinary technician. It was my first year in practice and I dreamed of being a great doctor to patients, a great champion for staff, and a great… Read More

Filed Under: Blog Tagged With: Life With Clients, Perspective, Wellness

Managing Massive Moments

December 30, 2018 by Michael W. Miller, DVM

Something massive just happened. I mean hugely ginormous. At this moment, it feels like my world has just stopped, changed direction, and will never be the same again. And yet, there are people around me who do not seem to realize anything is different. How can they go on as if nothing happened while I… Read More

Filed Under: Blog Tagged With: Perspective

Merry Mentoring: Consider Giving the Gift of Time and Knowledge This Holiday Season

December 24, 2018 by Tasha McNerney BS, CVT, CVPP, VTS

I like a Starbucks gift card as much as the next guy. I also like a new pair of gloves to keep as extras in the car. There are many small gifts you can give your employees and co-workers during this holiday season, but one stands out as the most valuable and rewarding of them… Read More

Filed Under: Blog Tagged With: Team Culture

The Gifts We Can Give Our Clients

December 23, 2018 by Jade Velasquez, LVT

A few years ago, I lost my soul dog, my very first foster and unequivocally the best dog of all time to cancer right before Christmas. His name was Chance, and he was my heart. I had him in my life throughout my career in vet med, through a marriage, the birth of a child… Read More

Filed Under: Blog Tagged With: Life With Clients

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