NEW Exam Room Communication Toolkit!
This brand new training course is available now! I’ve condensed 17 of my most requested exam room communication discussions and lessons into one, comprehensive, flexible course that will allow you to train your teams in whatever way works best for your practice.
It’s time to start training our teams on how to handle angry pet owners in our clinics and on the phones. We need to give them the tools that are required to handle angry or complainant clients with both empathy and healthy boundaries. We need to help them practice exactly what they will say, how they will say it, and what actions they will take.