Description
Communication is key to creating amazing experiences in the clinic. From the phones to the front desk to the exam room, the way our teams interact with pet owners makes a difference. The Team Training Bundle brings together my Charming The Angry Client and Exam Room Communication courses to provide flexible, on-demand communication training for your veterinary practice. What’s included:
- Charming The Angry Client
Equip the team to handle angry or complainant clients with both empathy and healthy boundaries. Help them practice exactly what they will say, how they will say it, and what actions they will take.
- Exam Room Communication
Make the entire team more comfortable communicating with pet owners in the exam room. Provide clear tools that can be discussed and implemented in a flexible way that fits your schedule and culture. The on-demand course bundle makes learning fun and interactive to increase retention and relevance for your practice.
