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Q&A with Andy

October 27, 2026 by Andy Roark DVM MS

rabbit sitting next to bottles of medication

Kelsey Beth Carpenter, RVT, is back in the host’s chair, and we’re wrapping up our Cone of Shame Canada miniseries by tackling your biggest questions about veterinary pharmacy competition! How can Canadian veterinary practices compete with big-box pharmacies, keep their teams motivated, and protect patient care when medication prices are changing? We’re breaking down practical veterinary practice management strategies, from smarter pharmacy pricing and client communication to embracing convenience and building a sustainable business model that keeps pets at the center of everything we do. Gang, let’s get into this episode!

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This episode was made possible ad-free by Boehringer Ingelheim!

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You can also listen to this episode on Apple Podcasts, Amazon Music, Spotify, YouTube or wherever you get your podcasts!

ABOUT OUR GUEST

Kelsey Carpenter

Kelsey Carpenter is a Registered Veterinary Technician with over a decade of experience working in emergency hospitals across California. She currently works as the Social Media Manager for DrAndyRoark.com and a Content Specialist for the Uncharted Veterinary Conference. Some of Kelsey’s passions include the open hospital concept, the power of creativity and humor, the overlap of science and art, and sharing lessons learned from living life with chronic illness. Kelsey is probably most known for two of her favorite hobbies: writing and performing comedic songs about veterinary medicine and acting as a full time stage mom for her Chihuahua mix, Birdie.

Filed Under: Podcast Tagged With: Life With Clients

Andy Roark DVM MS

Dr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians.


Read more posts by: Andy Roark DVM MS

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