Dr. Bob Lester, DVM, co-founder of WellHaven Pet Hospital, is back, and we’re talking about a silver tsunami that could completely change veterinary medicine! As pets live longer, what does that mean for our appointment schedules, chronic disease management, preventive care, and the way we run our practices? We’re digging into the opportunities of geriatric… Read More
Podcast
Client Communication Playbook
Dr. Caitlin DeWilde, DVM, founder of The Social DVM, joins me to tackle a big question facing Canadian veterinary practices: How do we talk to pet owners about pharmacy pricing without getting defensive or accidentally starting a Facebook war? With big-box retailers shaking up the veterinary pharmacy landscape, we’re digging into proactive veterinary client communication,… Read More
Stop Using NeoPolyBac for Every Red Eye
Dr. Alex Sigmund, DVM, DACVO, a board-certified veterinary ophthalmologist and the face behind The Vet Eye Guy, is here to call us out on something I may or may not be guilty of: reaching for NeoPolyBac every time a dog shows up with a red eye! We’re digging into why that approach can lead to… Read More
De-escalating Frustrated Clients
Kelsey Beth Carpenter, RVT, is taking over the microphone again, and this time we’re tackling a situation every veterinary professional dreads: an angry client who just discovered their pet’s medication costs less somewhere else! With pharmacy competition heating up in Canada, we’re talking about veterinary client communication, why frustration often comes from fear, and how… Read More
When Your World Turns Upside Down
Dr. Ryane Englar is joining me on the podcast today to tell her unique story: What happens when you go blind as a veterinarian? Dr. Englar takes us through the journey, from her first symptoms, to diagnosis, to treatment and transplant, to learning to move through the world differently with a disability. Dr. Englar is… Read More
Change Management & Service Strategy Shifts
Dr. Peter Weinstein, DVM, consultant, and co-author of “The E-Myth Veterinarian,” joins Dr. Andy Roark to tackle a question keeping Canadian practice owners up at night: what happens when Costco and other big-box pharmacies start undercutting your clinic’s prices? They dig into what US vets already learned the hard way about pharmacy disruption, the real… Read More