Hopefully, you have a veterinarian who you really like. Maybe even love. (But when I say love, I do not mean love, because that is another problem.) The veterinarian-client-patient relationship is built on mutual respect and trust. Sometimes the veterinarian-client-patient relationship becomes a friendship, which is confusing, and not necessary or even advisable. A successful… Read More
Life With Clients
5 Ridiculous Ways to Tick Off Veterinary Clients on Social Media
Facebook and other social media sites can be great customer service tools to delight your veterinary clients in between visits. However, veterinary hospitals can also manage to really tick customers off with some seemingly harmless posts. Here are a few moves I’d avoid to keep pet owners coming back to your social media accounts (and… Read More
The One Conversation That Makes You A Crummy Veterinarian
Some days in the clinic, I’m just tired. It’s usually on those days when I’ve had about a dozen nearly identical conversations about the importance of clean teeth, heartworm prevention, or weight control. Sometimes it’s not though. Sometimes it’s just hard to get going and be enthusiastic after a vacation, or weekend, or lunch, or… Read More
When You Can’t Understand What Your Vet is Saying
Ever wondered what the heck the vet is trying to tell you? Don’t be shy! Ask those questions until you get answers that don’t sound like gibberish. Your pet’s health is too important! [tweetthis]Is your vet speaking jibberish? Speak up![/tweetthis] Read More
Your Appointment On Time… Or It’s Free
By Peter Weinstein DVM, MBA Post offices, banks, doctor’s offices, motor vehicle departments, restaurants, veterinary clinics… They all have a similar reputation—they never seem to run on time. Does your practice belong on the above list? If so, do any of these situations sound familiar? The first client arrived late and things… Read More
Tips to Help Vets Lose Their Minds
Looking for new ways to drive your veterinarian over the edge? Take a look at this short video so you can be “that client.” [tweetthis]Want to *really* annoy your #veterinarian? @Vetstreet #vetpractice [/tweetthis] Read More