One of the hardest things about being a doctor is constantly being told you are wrong. Our clients tell us that Dr. Google, the breeder or their mother says so. Our colleagues debate online as to whether allowing clients to decline presurgical bloodwork makes you a bad doctor. If you do shelter or spay/neuter clinic… Read More
Life With Clients
Why Your New Puppy Might Need A Joint Supplement
This week, Dr. Roark talks joint supplements in puppies of breeds at risk for hip dysplasia, arthritis, and joint problems. Is there any benefit to getting young dogs on joint supplements when they show no signs of problems? [tweetthis]Why Your Puppy Might Need A Joint Supplement[/tweetthis] If you’re interested in learning more about… Read More
Why We Fail Pets When We Judge Pet Owners
Years ago, I worked for a small animal clinic in Fleming Island, Florida. The area was becoming more developed, but there was still a lot of rural area around, with a majority of old country folks living there. Our clinic saw mostly dogs and cats, with birds and exotics making up the balance. One day,… Read More
Stop Counting Victories in Saved Lives
Several days ago, a client was waiting for a procedure to be finished on her “therapy cat,” which she can’t be separated from. Interpret that how you will, but it’s safe to say this client would fall into the “high maintenance” category. To be honest, I am not sure she is from this planet originally…. Read More
The First (but not the last) Time a Client Told Me I Sucked
As anyone who’s worked in the clinic more than a day or two knows, client communication often plays out like a game of telephone, conversations warping and bending over each retelling into a final version that bears little to no resemblance to what we actually told the owner in the first place. In this excerpt… Read More
15 Outrageous Pet Owner Requests of Vets
As the man pulled off his shirt and draped it over his dog, I remember thinking, “I hope my technician comes in right about now. No, wait. I don’t.” The appointment had been uneventful until I informed the dog’s owner that his dog had a heart murmur. The man replied, “If you think he’s got… Read More