One story circling social media is “The Story of Two Wolves.” In this story, a boy walks with an elder and begins telling of a struggle. Two wolves are fighting within him. The first wolf is made up of all negative emotions; anger, hate, ego, and maliciousness. The second wolf encompasses positive emotion; love, kindness,… Read More
Life With Clients
Why Compartmentalization Should Be a Regular Habit
“You’re always so happy, how do you do it?” the client asked me as I examined her dog. Read More
Learn From the Customer Service Story of My Family Legends
When I went away to college at Mississippi State University, I was a wreck. I’d never been away from home. Though I fell in love with the campus the second I set foot on it, being left alone there was another story. College was something I had worked my whole life for, but I was… Read More
Sometimes, Bad Things Happen. It’s Not Your Fault.
It happens all the time – the receptionist takes a phone call about a patient not doing well after surgery. Maybe they aren’t eating, maybe they chewed at their incision line, maybe they need more pain medications. Regardless of what the issue is, I always get that sinking feeling in my gut: What did I… Read More
A Resolution for Pet Owners: Tell Me What I Did Wrong
It’s that time of year where everyone makes resolutions to do something better or differently over the next year. Read More
The Main Way Clients Fail Their Pets
Compliance sounds like such a simple word, but unfortunately, that is all that stands between successfully managed pets versus a failure. A veterinarian is just an advocate for your pet. You are the one who is fully in charge of your pet’s life and treatment. One of the most frustrating things that a veterinarian deals… Read More