It’s almost holiday bonus season! That glorious time when we push ourselves to be the best employees we can be, to earn that coveted “thank you” check. Right? Maybe not. A few years ago, I overheard...

It was three hours past closing time, my emergency exploratory surgery patient had just left for the overnight clinic, and I was exhausted. Gathering up my things, I realized that both of my young children...

Manage Veterinary Clients’ Requests for Special Treatment Originally Published: DVM NewsMagazine, November 1, 2011     I drop into my office chair, flip open the puppy’s chart and...