This is a letter for anyone who has made a scary career change Last week I wrote about how I think it’s misguided to put a lot of value in the job titles we hold. Since then, I’ve been thinking a lot about what job retention actually means to both the people being retained and… Read More
Blog
When Your Job is Your Shield
Last night, I gave a person who has meant so much to me over the last 10 years a big hug. He had been a captain of industry when I was just getting started as a presenter and writer, and he gave me both confidence and an opportunity when I needed it. Over the years,… Read More
Better Appointments in Less Time
You can have better appointments and less paperwork right now.I am in love with AI scribes and think (almost) every veterinarian should be using them starting right now. I’m serious. People talk a lot about innovation in veterinary medicine, and most of it is pretty ephemeral. They refer to innovation that has brought us a… Read More
Avoid Regret. Do This.
Let’s be honest: Making memories is often a pain in the rear. It snowed in Greenville last Friday. The vet clinic shut down and the kids were home from school as the flakes began to pile up. I was working through a pile of important projects and had told everyone I would be unavailable until… Read More
Conflict Management
Three reasons vet teams are so bad when it comes to drama and conflict… and a brief plug for my new conflict management certificate I once heard someone say “Veterinary practices are the most dysfunctional workplaces I’ve ever seen, and I used to manage restaurants.” The statement made me laugh, but it also really bothered… Read More
Taking Down the Holiday Lights
How do you feel as you disassemble the holiday season? Is it even possible to be as optimistic taking down strands of flashing lights as putting them up? For most of my adult life, I didn’t think so. I would always try to draw inspiration from the Dr. Seuss quote “Don’t cry because it’s over,… Read More