The day after Christmas started normally for a day in the clinic… with an emergency. Petey had been vomiting since Christmas Eve. By the time he made it to my exam room, he was looking miserable. “Were there any Christmas parties?” I asked Mom. “Any holiday treats he could have gotten into?” “No,” she said,… Read More
Life With Clients
Trust the Entire Vet Team
As a devoted pet owner, you undoubtedly take your pet in for regular checkups to the veterinarian. You also don’t likely delay taking them in if they seem sick. The longer you wait for those illnesses, the worse it makes it for you and your pet. Because of this relationship you have with your veterinary… Read More
How to Decode a Bad Review
It is the age of the Internet review. We all do it. A new restaurant pops up and we go online to look at the Google reviews. We judge this new place by the experiences of others instead of trusting in our own experience. We may not frequent these places because of a few bad… Read More
You Don’t Have to See All the Pets
One of my most crushing failures as a vet came one Friday when I was scheduled to work at a tiny satellite clinic with only a single young veterinary technician. It was my first year in practice and I dreamed of being a great doctor to patients, a great champion for staff, and a great… Read More
The Gifts We Can Give Our Clients
A few years ago, I lost my soul dog, my very first foster and unequivocally the best dog of all time to cancer right before Christmas. His name was Chance, and he was my heart. I had him in my life throughout my career in vet med, through a marriage, the birth of a child… Read More
You’ve Earned the Right to Be Proud
Think for a moment about the nastiest client you have in your practice. The one who has made you and others in your clinic feel awful in every way possible. What did that person do or say? How long have you remembered it? Now, think about your favorite pet owner. The one who brightens your… Read More