It happens all the time – the receptionist takes a phone call about a patient not doing well after surgery. Maybe they aren’t eating, maybe they chewed at their incision line, maybe they need more pain medications. Regardless of what the issue is, I always get that sinking feeling in my gut: What did I… Read More
Life With Clients
A Resolution for Pet Owners: Tell Me What I Did Wrong
It’s that time of year where everyone makes resolutions to do something better or differently over the next year. Read More
The Main Way Clients Fail Their Pets
Compliance sounds like such a simple word, but unfortunately, that is all that stands between successfully managed pets versus a failure. A veterinarian is just an advocate for your pet. You are the one who is fully in charge of your pet’s life and treatment. One of the most frustrating things that a veterinarian deals… Read More
How Do You Handle Client Guilt?
We’ve all been there. If you’re a veterinarian, then you’ve probably seen this situation hundreds of times. It usually goes something like this: It’s the end of the day. It’s been a busy day. Maybe you were double-booked, or maybe you skipped your lunch to see an appointment. Now you just want to go… Read More
5 Questions You Need to Answer Before Anesthetic Procedures
Oftentimes our clients are faced with the decision whether or not to put their pets under general anesthesia for a surgical or dental procedure. Patients do not get the care they need when pet parents are scared of anesthesia. During this time, they look to us, the knowledgeable veterinary staff, for answers. With so many… Read More
It’s Time To Talk About Declaws
Some people in the general public would like to believe that declawing a cat is a friendly little procedure where those pesky nails are magically and painlessly removed and the cat is returned to them, neutralized and unable to destroy the furniture. Even the word declaw, which is distinctly nonmedical, implies that it is no… Read More