If you have young children at home like me or are a Disney-loving child at heart, then the beginning of your 2022 has been dominated by the movie Encanto. I was just discussing with a friend how impactful Encanto is the first time you are actually able to pay attention to it without the distractions of… Read More
Perspective
What Do I Do When I Don’t Know How to Help and Grow My Team?
Last week I had a conversation on the Uncharted podcast with my friend and colleague Stephanie Goss about how a practice manager might dig out of a pit of negativity. This manager had been running a veterinary practice for years where the practice owner “just didn’t want to deal with it” when staff conflict or… Read More
The Two Best Things You Can Do to Improve in the Exam Room
I think most of us believe knowledge is power. We are caregivers, healers and scientists. Of course, we recognize the benefits of accumulating information on which we can base our decisions. I do think, however, that we may over-value knowledge while under-valuing actual skills. We don’t give airline pilots a book on how to fly… Read More
“Dad Jokes Told Here”
Have you ever felt that someone got you, like truly, deeply, at your core got you? You see, I have a superpower. Not the kind that headlines a major motion picture, or gets me on the B-list of the Avengers, or even their trusty sidekick. My superpower would qualify me for the Suicide Squad, and… Read More
How to Win Employees and Influence People
It finally happened. The veterinarian shortage and veterinary technician shortage that they’ve always talked about for the last 20 years. If you look in today’s clinical practice it is almost impossible to find staff. The classified ads are full and the world during COVID has seemed to expedite this market. Yes, it is truly a… Read More
How to Stay Positive When Your Practice is Tortured by Souls of the Damned
Ever since the portal to hell opened in downtown Manhattan six weeks ago, veterinary medicine has been on its heels. Many of us feel frightened, overwhelmed by the changes, and completely exhausted. Surviving a global pandemic was tough, but to go from that right into a soul-obliterating apocalypse has been especially challenging. At first, the… Read More