DrAndyRoark.com
Articles, Videos, & Training on Pets & Veterinary Medicine
Dear Brave Guardians of the Front Door, Telephone, and Email.
Thank you. From the bottom of my heart thank you for keeping my introverted phone-hating self from having to answer calls. Thank you for preventing my stomach from tying into knots with every ring. Read More
You’re awesome. You probably don’t get to hear it enough but thank you for doing what you do. It’s not easy, I know; I’ve been there. Read More
Behind every great superhero is an even better supporting character. Someone hiding in the shadows, never in the spotlight, an unsung hero who doesn’t gets the credit they deserve. Iron Man has Pepper Potts. Superman has Lois Lane. Batman has Alfred. Veterinarians and veterinary technicians have our front office workers – the client service representatives (CSRs), receptionists, and managers. Read More
It’s Veterinary Receptionist Week! A time to celebrate the Front Desk Rockstars, the Chaos Coordinators, the Lobby Guardians, the Multitasking Magicians, the Unsung Healthcare Heroes we know and love as Veterinary Receptionists. Read More
Did you know that the average veterinary technician stays in the field for 7 years according to an AVMA study? Read More
I looked at the schedule and saw it was going to be a very busy day. Our surgery schedule was overbooked, meaning procedures would probably go into lunchtime. In addition, the appointment schedule was double booked for most of the morning. Read More