Behind every great superhero is an even better supporting character. Someone hiding in the shadows, never in the spotlight, an unsung hero who doesn’t gets the credit they deserve. Iron Man has Pepper Potts. Superman has Lois Lane. Batman has Alfred. Veterinarians and veterinary technicians have our front office workers – the client service representatives (CSRs), receptionists, and managers. Read More
Team Culture
What Do Veterinary Receptionists REALLY Want for Veterinary Receptionist Week?
It’s Veterinary Receptionist Week! A time to celebrate the Front Desk Rockstars, the Chaos Coordinators, the Lobby Guardians, the Multitasking Magicians, the Unsung Healthcare Heroes we know and love as Veterinary Receptionists. Read More
The Secret to my Success: Mentors and Motivation
Did you know that the average veterinary technician stays in the field for 7 years according to an AVMA study? Read More
A Simple Way to Improve Morale
I looked at the schedule and saw it was going to be a very busy day. Our surgery schedule was overbooked, meaning procedures would probably go into lunchtime. In addition, the appointment schedule was double booked for most of the morning. Read More
The Right Place for You Is Out There
We hear so often about how toxic our work environment can be. Yes, we all know about the clients who can tear us down, but a larger and harder part of our field is when our own bosses or peers do it. Read More
5 Little Phrases for a Happier Workplace
This week on the cone…Dr. Andy Roark sits down with Dr. Cherie Buisson to talk about one of her articles on DrAndyRoark.com: 5 Little Phrases For A Happier Workplace. You can read it here: drandyroark.com/five-little-words…appier-workplace/ We are supported by PSI Vet!The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the… Read More