We are all living through practicing during COVID. It’s an adjustment and we are all a little extra stressed throughout the day. But there has been a growing trend of burnout, negativity, and overall unhappiness seen in the veterinary clinic and it definitely is having a huge effect on everyone. To me, every day is… Read More
There I Said It: What Happened to Common Courtesy?
Courtesy: The showing of politeness in one’s attitude and behavior toward others. I am only one person. The world does not revolve around me. I am a small part of this universe. I was raised to be polite and respect others’ time and schedules. My mom taught me that it’s better to show up a… Read More
Becoming a Manager During a Pandemic
In February of this year, I was chosen to become the new managing DVM of the hospital where I currently work. I was to take over the role April 1st, 2020. At the time I had been out of school for almost 8 years. I was excited. I had so many ideas. I wanted to… Read More
No, We Don’t Offer a Money-Back Guarantee
“I wasn’t satisfied with my visit, I want a refund.” “The bloodwork was normal, so I can get my money back, right?” “The treatment didn’t help. I want my money back.” For anyone in the veterinary field, we hear this a lot. It seems like owners believe that if they complain enough they will get… Read More
They Just Want To Be Paid
I’m unsure what workshop has instilled the notion of “perks” to keep employees happy but I have to respectfully disagree with it. I will admit, knowing there is going to be a free lunch after a rough day is nice but I can’t help think of better uses for that money. It seems as though there… Read More
Stop Dumping On Your Receptionists
“The job isn’t hard, why can’t they do it right?” I’ve heard it time and time again. Receptionists get dumped on by veterinarians, managers and sometimes by one of their own. We take our frustrations out on them because of poor scheduling, client messages and even the inability to decipher what a client meant on… Read More