A few weeks ago, I published one of my Cone of Shame podcasts on “Intentional Discounting.” I talked with Dr. Tannetje Crocker about when and how she gives discounts to clients in the emergency room, and the episode certainly got peoples’ attention. I ended up getting a bit of criticism over the piece, and now… Read More
Blog
Learner’s Permits & The Power of Referred Joy
My oldest daughter recently got her learner’s permit. This permit now allows her to practice driving a car as long as an adult is with her. She is beyond excited. So it comes at no surprise when she asks if I’ll ride around with her at least once per day. Helping teach my daughter how… Read More
Happiness Is Looking Forward To Carrot Cake
My friend Dr. Bruce Francke turned 57 last week. His birthday also happened to fall on his 30 year anniversary working at Bay Animal Hospital (not counting the three years he worked in the kennel in high school). Bruce’s expectations for the day were pretty low. With his practice down three doctors in recent months,… Read More
Shouting Into The Void: How To Measure Your Impact
Every week I write a letter like this. I talk to clients in the exam room, publish two podcasts, and post social media content. I teach multiple classes on communication, leadership, and management in Uncharted, and sometimes I travel and speak at conferences. All that to say… I put a lot of heart and ideas… Read More
The Right Way To Introduce Yourself
How you introduce yourself matters. An introduction helps tell people a bit about yourself, your personality, and can help you create a positive impression. Are you putting your best foot forward with your introduction? Over the years, I’ve worked with and introduced dozens of veterinary speakers at conferences and browsed hundreds of veterinary clinic websites…. Read More
Resolve To Be Bored More Often
What’s your #1 resolution for the new year? Mine is to be bored more often. It recently dawned on me that I live my life in a state of perpetual distraction. If I’m not actively engaged with something, I listen to podcasts or audiobooks on my headphones or scroll on my phone in search of… Read More