As a leader, you will undoubtedly be given problems. People will let you know what is not working and ask you for your help. In these situations, it’s your responsibility to assist them. That doesn’t mean you have to fix the problem for them (often it’s better to coach people in how to solve problems… Read More
Blog
The Expanding Cat
Last week I saw a cat that had gained 2 lbs since her last visit. I stood at the computer and double checked what I was seeing. Why would this 4 year-old cat suddenly gain 25% of her body weight in 6 months? I decided then and there that I would have an honest conversation… Read More
Would You Give 5 Minutes to Help a Friend?
Imagine a friend of yours had a setback that was ruining her day. A setback that would really only take 5 minutes of work to resolve. Would you help her? Would you jump in and give 5 minutes of your time and energy to prevent this person you care about from feeling angry or defeated?… Read More
Exposing the Distinction: Knowledge vs. Experience and Skill
Knowledge is what we know. Experience is what we have acquired by… well… experience. This doesn’t mean experience comes from witnessing perfection or even from past trials going well, but rather from being in the moment and seeing the totality of events. We gain experience only from hearing what was actually said, feeling the emotions… Read More
The Uphill Battle: The Middle of Success Feels Like Failure
Remember, the middle of success feels like failure. The middle of success is a hill you’re halfway up. You’ve made the commitment and are paying the price, but you have yet to reach your reward. The middle of success is work. It’s the grind where your perseverance is tested and you’re most likely to feel… Read More
Tailoring Veterinary Medicine: Lessons from Prego’s Spaghetti Sauce Story
Last weekend, I read the best article I’ve ever seen about ketchup, mustard and spaghetti sauce. Now, I know what you’re thinking – how can condiments and pasta sauce be so intriguing? Well, this article taught me a valuable lesson about understanding our clients’ needs. If you have the time, I highly recommend hitting that… Read More