“You’re always so happy, how do you do it?” the client asked me as I examined her dog. Read More
Blog
Learn From the Customer Service Story of My Family Legends
When I went away to college at Mississippi State University, I was a wreck. I’d never been away from home. Though I fell in love with the campus the second I set foot on it, being left alone there was another story. College was something I had worked my whole life for, but I was… Read More
There, I Said It: Don’t Just Complain, Do Something
It’s tempting after a long week, or even on a Monday to huddle around leftover cake in the break room like it’s a life raft, or the bar a block away to talk about how it would be different if you were running things. Read More
Why You Should Consider “Drastic” Measures for Your Pet’s Cancer
I hate osteosarcoma. This bone cancer is a cause of major pain for pets and heartbreak for their owners. Many dogs with osteosarcoma have a greatly improved prognosis with limb amputation. Read More
When Is It OK To Fire Someone?
One of the biggest challenges in vet med is dealing with the vastly strong personalities in this field. I know I sure as heck am not a peach. Read More
Sometimes, Bad Things Happen. It’s Not Your Fault.
It happens all the time – the receptionist takes a phone call about a patient not doing well after surgery. Maybe they aren’t eating, maybe they chewed at their incision line, maybe they need more pain medications. Regardless of what the issue is, I always get that sinking feeling in my gut: What did I… Read More