I am all too aware of the need to communicate in a way that my clients can understand as well as process the information delivered. This is vital if they are to ultimately feel comfortable making any kind of decision about their pet’s healthcare. After all, it might literally be a life or death decision… Read More
Life With Clients
We Are All on the Same Team
We all live in fear of the “Bad Review.” We don’t want to be accused of caring only about money, and we don’t want to be told we killed someone’s pet because we made a mistake. But the thing that hurts the most is to hear someone say we let them down because we just didn’t care… Read More
Haters Gonna Hate: Are We Just Gonna Stand by and Take It?
Surfing the web today I came across an online review directed at a veterinary hospital and a specific veterinarian in a small community. Reading it made me angry, but then I realized that I don’t have to remain silent. This review was not about me or about my practice, but it quite easily could have… Read More
Why You Should Strike the Word “Radiograph” From Your Vocabulary
Sometimes after a big, nasty mass removal, or other messy surgery, I look down at my blood-splatted scrubs and think to myself, I sure hope I don’t get pulled over by a cop on the way home. This is often followed up by me thinking about what would happen if I did get pulled over… Read More
How Selfies Saved My Career
In 2014, I was teetering on the edge. I was burned out and tired of being a vet and I had only been one for five years. I spent a lot of time thinking about what jobs I might do instead, but would always boomerang back to “but it cost so much, and I worked… Read More
It’s All Just Puppies and Kittens, Isn’t it?
I have been in the field of veterinary medicine for 22+ years. It never fails that when I talk to someone about my job they make the statement “Oh, you get to play with puppies and kittens all day!” (Insert facepalm from me). I am a Veterinary Technician. It’s not all just puppies and kittens… Read More