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Life With Clients

Why I Don’t Give Clients My First Name at Work

July 29, 2017 by Jessica Vogelsang DVM

Back in ancient times shortly after vet school graduation, I sat to dinner with a recently minted MD and we commiserated about people giving us a hard time about our ages. “I grew a beard,” he said. “It helps.” That option was out for me, so I cut my hair into an unflattering soccer mom… Read More

Filed Under: Blog Tagged With: Life With Clients

How This Tech Responds To “Vets are in it For the Money”

July 21, 2017 by Dr. Andy Roark Community

Recently someone asked me what is the worst part about my job as an RVT. I’m sure they were expecting me to say something about euthanasias, but really, the worst part is having to listen to clients tell me that we are only in this for the money, that we don’t care enough about their… Read More

Filed Under: Blog Tagged With: Finances, Life With Clients

An Open Letter to Veterinary ER Clients

July 13, 2017 by Dr. Andy Roark Community

Dear Emergency Room Pet Owner, Your pet is sick or hurt and you’ve just been told that you are going to have to leave him in the hospital overnight. You’re scared, you’re worried, you’re angry, you’re tired. You just want him to be ok. You just want to take him home. Instead, you’re led to… Read More

Filed Under: Blog Tagged With: Life With Clients

Why Cats, Dogs & Fireworks DO NOT Mix

July 3, 2017 by Andy Roark DVM MS

Cats, dogs and fireworks don’t mix. In this video, Dr. Roark explains why. Read More

Filed Under: Blog Tagged With: Care, Life With Clients

The Truth About the Worst Part of My Job

June 28, 2017 by Dr. Andy Roark Community

Today an owner told me I have the worst job in the world. His reasoning was not what I expected.     Said owner’s dog was dropped off for an exam by the pet sitter. She said the dog was just not acting right.  The owners were out of town and could be expected to… Read More

Filed Under: Blog Tagged With: Life With Clients, Perspective

Clients Behaving Badly: A Day in the Life

June 14, 2017 by Sarah Boston, DVM, DVSC, DIPL ACVS

Recently, I saw a dog for a sarcoma. The consultation was arranged after the owner was yelling at our staff in the waiting area that he needed be seen immediately for the tumour that had been growing on his dog’s leg for the past year and was not bothering the dog. However, he had spent… Read More

Filed Under: Blog Tagged With: Life With Clients

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