I recently read a Huff Post article entitled “The Real Reason Your Wait at the Doctor’s Office is So Long.” Veterinary Medicine and Human medicine vary in a lot of very meaningful ways, but we are also often the same. And in this we share a common weakness—we sometimes run behind schedule. In fact, I’d… Read More
Life With Clients
The (Dorky) Free Gift Everyone Will Actually LOVE
OK, let me just say upfront that I am fully aware of how nerdy this gift is. However, I’m still going to tell you about it because it makes people feel great, it doesn’t cost a thing, and it might even help your clinic. So what the heck is this magical stocking stuffer? I’ll explain:… Read More
Today I Lied
Today, I lied to a client. And I don’t feel bad about it, to tell the truth. That’s not what I’m like, either the lying or the lack of regret. Like most veterinarians, I believe that telling the truth is an essential part of who I am, and what I do. Being honest is essential… Read More
My Oversight Cost a Dog’s Life- and This is What the Owner Did
Although I’ve been a veterinarian for over ten years now and feel confident in my abilities, a few years ago I made an obvious mistake that I believe cost a young dog his life, and it left me devastated. An aggressive Lab mix named Buddy was seen by my associate for not eating his dry… Read More
The 8 Hard Conversations You Need To Be Having Now
Today I spent the afternoon at a family dinner for my brother’s birthday. Gatherings with my family are always unique. My sister-in-law and I are both veterinarians, so if a meal doesn’t involve a conversation about poop or vomit, someone is off their game. This particular meal qualified in both categories. On the dinner table… Read More
Groundhog Day: How To Survive Having The Same Conversations Again & Again
The heartworm talk The flea talk The vaccine talk The allergy talk The dental talk The weight talk If you’ve been in small animal private practice for more than a year, you’ve probably lost track of the number of times you’ve had each of these talks. Many of us give every one of these “presentations”… Read More