As a leader, you will undoubtedly be given problems. People will let you know what is not working and ask you for your help. In these situations, it’s your responsibility to assist them. That doesn’t mean you have to fix the problem for them (often it’s better to coach people in how to solve problems… Read More
Perspective
Lessons we wish we had learned before managing/leading people part 1
Crossover Episode!! In this episode, originally published on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about the lessons they wish they’d known BEFORE they started managing people and leading teams! If you like this episode, you can check out part 2 over at the Uncharted Veterinary Podcast! Cone… Read More
Back to Reality – The Limits of What We Can Control
Jamie Holms, RVT joins the podcast to interview Andy about one of his recent articles. The struggle to take ownership of what we can while knowing when to accept things that are out of our control is never easy. In this episode, Jamie and Andy talk through where those distinctions become challenging in veterinary medicine… Read More
The Expanding Cat
Last week I saw a cat that had gained 2 lbs since her last visit. I stood at the computer and double checked what I was seeing. Why would this 4 year-old cat suddenly gain 25% of her body weight in 6 months? I decided then and there that I would have an honest conversation… Read More
Would You Give 5 Minutes to Help a Friend?
Imagine a friend of yours had a setback that was ruining her day. A setback that would really only take 5 minutes of work to resolve. Would you help her? Would you jump in and give 5 minutes of your time and energy to prevent this person you care about from feeling angry or defeated?… Read More
What Does the Modern Pet Owner Actually Want?
Steve Dale, certified animal behavior consultant (CABC), joins Dr. Andy Roark to discuss what modern pet owners want. Steve explains the rise of the “fur baby” and how that cultural shift has intersected with a larger demand for convenience and immediate service. Steve imagines what the desired pet owner experience looks like today, and what… Read More