We all live in fear of the “Bad Review.” We don’t want to be accused of caring only about money, and we don’t want to be told we killed someone’s pet because we made a mistake. But the thing that hurts the most is to hear someone say we let them down because we just didn’t care… Read More
Team Culture
Not My Millennials
I’ve got a problem with the millennial mentality. You’ve heard that before, but this time is different. My problem is not millennials themselves, it’s the mentality about them that bothers me. I love to learn and am constantly utilizing the number of resources available to help the veterinary professional grow. Lately, however, I have noticed… Read More
Let’s Love Receptionists: Taking Care of You and Your Business
Last week I was working harder than normal because my two associate veterinarians were away at a summer conference. For part of the week, I was the only doctor working at my very busy hospital. It can be fun to be the only doctor on one hand because I have the entire support team at… Read More
6 Ways to Improve Communication in Your Hospital
I firmly believe that 99 percent of the problems in veterinary hospitals can be overcome with better communication. This is a subject that we hear about in our daily lives, not just in our jobs. Communication can solve a lot of management issues, personnel issues, pet owner/veterinarian issues, etc. Yet so many practices act like… Read More
Pulling the Weeds: Don’t Let Toxicity Infiltrate Your Practice
We all hear about how we should have hobbies outside of veterinary medicine. It gives us time to decompress or enjoy an activity that isn’t work-related. Recently I decided to take up gardening. Just a little background here; I once killed a bamboo plant. That’s almost impossible to do. The notion I was going to… Read More
Perfection and Feedback Don’t Mix
I can’t really express in words how much I hate to be criticized. Speaking as a human being, there is little I hate more than being told I’m doing something wrong. Deep down in my heart I detest feedback that is anything but positive. Like most veterinary professionals, I am a perfectionist, and having my… Read More