Dr. Bob Lester, CMO of Wellhaven Pet Health, joins Dr. Andy Roark to discuss his recent article in Today’s Veterinary Business Magazine. The topic is “Home On Time (H.O.T.)” – prioritizing staff wellness and setting systems, tools and boundaries to get staff members out of the building on time. Cone Of Shame Veterinary Podcast ·… Read More
Wellness
The Choice We Make Every Day
Every day we choose how we look at the world. We decide to focus on what we have or what we don’t have. We choose to engage with what’s actually happening or worry about what might happen in the future. We assume the best about people or we assume the worst. We lift others up,… Read More
Saying “No” With a Smile & Keeping the Team Motivated – November Mailbag pt. 2
Dr. Andy Roark takes more questions from the mailbag! Questions in this episode: How involved should associate veterinarians be with boarding in the clinic? Phone etiquette when trying to help non-clients on the phone who need assistance but they can’t be seen due to lack of appointment availability What are the best things to do… Read More
Cutting Hours, Resting B Face & Angry Clients – November Mailbag
Dr. Andy Roark does the FIRST EVER Live-Stream episode of the Cone of Shame. This episode was streamed into the Uncharted Veterinary Community and features a Q&A session. Questions in this episode: I’m overwhelmed. Do you recommend I just cut back hours and turn people away? How do you tell an employee she/he has a… Read More
Leaders Should NOT Eat Last – Hungry and Burned Out is Not How We Thrive
Dr. Michael Miller joins the podcast to talk about the downside of leaders eating last. He and Dr. Andy Roark discuss what happens when servant leadership turns to martydom, signs that practice leaders are “giving” in an unhealthy way, and what to do about it. This episode is perfect for anyone who is pouring their… Read More
Imposter Syndrome and Finding Our Place in Vet Medicine
Dr. Cherie Buisson joins the podcast to discuss the idea that, deep down, none of us think we belong here. We think we’re not moving fast enough, that we’re not smart enough, and that we’re not accomplishing what we should be accomplishing (or what others are accomplishing). Why do we have these thoughts, and more… Read More