When I was a baby vet, I worked for a taciturn male veterinarian who never failed to surprise me with his forward thinking. He always asked me questions, not to quiz me, but to soak up some of my fresh-out-of-school knowledge. He pushed me and protected me during the three years of my employment. If… Read More
Five Little Phrases for a Happier Workplace
I’m from the south. I was born in Kenner, Louisiana and spent the first 9 years of my life immersed in southern hospitality. My parents kept up their southern traditions when we moved to Florida. I still have trouble calling someone by their first name if they are my parents’ age or older. Seven years… Read More
What I Learned From Getting Stood Up at a Conference
I’m sitting in an empty room at a conference trying to decide if I’m upset that no one showed to hear my lecture. I’m about 90% not taking it personally, and 10% feeling small and unimportant. Read More
Learn From the Customer Service Story of My Family Legends
When I went away to college at Mississippi State University, I was a wreck. I’d never been away from home. Though I fell in love with the campus the second I set foot on it, being left alone there was another story. College was something I had worked my whole life for, but I was… Read More
Why You Should Consider “Drastic” Measures for Your Pet’s Cancer
I hate osteosarcoma. This bone cancer is a cause of major pain for pets and heartbreak for their owners. Many dogs with osteosarcoma have a greatly improved prognosis with limb amputation. Read More
Why I Support Pet Owners Who Drop Their Pets Off for Euthanasia
If there’s one thing I’ve learned being in hospice practice it’s that every grief journey is different. Read More