Dr. Charli Dong, DACVD, joins the podcast to tackle one of the most frustrating and common cases in practice: the itchy dog that just will not get better. If you have ever had a client convinced it is “just a food allergy” while their dog continues to suffer, this episode is your playbook. Dr. Dong… Read More
State of the Veterinary Front Desk
Dr. Andy Roark welcomes Caitlin Palmer (aka “the desk wench”), a veterinary receptionist at Southern Vet Clinic and a member of the President’s Advisory Board for the North American Association of Veterinary Receptionists (NAVR), to talk about the state of the front desk. They discuss how changing communication preferences and tools like AI may increase… Read More
I’m Devastated
The following thoughts I’d like to share with you contain themes surrounding mental health and self-harm. Please read with care. Yesterday I learned that someone I have worked with for years took her own life. This person was a veterinarian and a practice owner. She has been coming to Uncharted events for years, and gave… Read More
Making Vet Clinics Greener
Dr. Matthew Richardson, veterinary practice owner and director of the Veterinary Sustainability Alliance, joins Dr. Andy Roark to address a growing challenge in veterinary medicine: how clinics can reduce their environmental impact without sacrificing patient care or profitability. He breaks down healthcare’s carbon footprint and shares practical, real-world changes clinics can implement, from energy-efficient upgrades… Read More
Introducing Change as a Recent Grad
Dr. Kat Sutherland (PhD), assistant professor at the Ontario Veterinary College, joins Dr. Andy Roark to tackle a question every new grad wrestles with, how do you speak up and create change without feeling like you’re overstepping? In this episode, they dive into change management for early career veterinarians, unpacking the real barriers like confidence… Read More
Be Careful What You Make Important
I recently talked to a medical director that was struggling. He was moving to a new part of the country to be closer to family, and the practice he was joining already had a medical director. My friend has taken the job as an associate veterinarian and told me he is really struggling with that…. Read More