Dr. Emily Tincher, Senior Director of Pet Health at Nationwide, joins the podcast to discuss the “Skill of Clinical Empathy.” She and Dr. Roark talk about spectrum of care and define the term “Clinical Empathy”. They compare notes on how good healthcare providers are measured, and Emily walks through the components of Clinical Empathy and… Read More
Hall of Fame – Firework Phobia Over The Phone
This week on the Cone….. We have a Hall of Fame episode for you! Dr. Andy Roark talks to Dr. Lisa Radosta about firework phobia and what we can do when clients call right before the bangs start. Let’s get into it! Cone Of Shame Veterinary Podcast · COS – 208 – Hall Of Fame –… Read More
The Data Driven Future of Vet Med
Dr. Jules Benson, BVSc, MRCVS, Chief Veterinary Officer at Nationwide, joins Dr. Andy Roark to talk about the power (and scarcity) of big data in veterinary medicine. They discuss how medical data is currently being collected in clinics and by pet insurance companies, and how this data can be harnessed to achieve better clinical outcomes… Read More
What Does the Modern Pet Owner Actually Want?
Steve Dale, certified animal behavior consultant (CABC), joins Dr. Andy Roark to discuss what modern pet owners want. Steve explains the rise of the “fur baby” and how that cultural shift has intersected with a larger demand for convenience and immediate service. Steve imagines what the desired pet owner experience looks like today, and what… Read More
A Blueprint for Vet Team Retention & Wellness?
Dr. Brian Bourquin joins the podcast to discuss the new NOMV C.L.E.A.R. Blueprint. This is a hospital wellness certification program that was recently introduced to veterinary clinics. Dr. Bourquin talks about the certification, the experience of implementing it in his own Boston veterinary practices, and lessons learned along the way. Cone Of Shame Veterinary Podcast… Read More
Exposing the Distinction: Knowledge vs. Experience and Skill
Knowledge is what we know. Experience is what we have acquired by… well… experience. This doesn’t mean experience comes from witnessing perfection or even from past trials going well, but rather from being in the moment and seeing the totality of events. We gain experience only from hearing what was actually said, feeling the emotions… Read More