One of my most crushing failures as a vet came one Friday when I was scheduled to work at a tiny satellite clinic with only a single young veterinary technician. It was my first year in practice and I dreamed of being a great doctor to patients, a great champion for staff, and a great… Read More
Blog
Managing Massive Moments
Something massive just happened. I mean hugely ginormous. At this moment, it feels like my world has just stopped, changed direction, and will never be the same again. And yet, there are people around me who do not seem to realize anything is different. How can they go on as if nothing happened while I… Read More
Merry Mentoring: Consider Giving the Gift of Time and Knowledge This Holiday Season
I like a Starbucks gift card as much as the next guy. I also like a new pair of gloves to keep as extras in the car. There are many small gifts you can give your employees and co-workers during this holiday season, but one stands out as the most valuable and rewarding of them… Read More
The Gifts We Can Give Our Clients
A few years ago, I lost my soul dog, my very first foster and unequivocally the best dog of all time to cancer right before Christmas. His name was Chance, and he was my heart. I had him in my life throughout my career in vet med, through a marriage, the birth of a child… Read More
More Elves on Vet Clinic Shelves!
It’s an epidemic no one’s talking about. But it’s time to expose the reality of what Vet Clinics across the continent are experiencing. We’re beginning to suspect the infiltration of Veterinary Hospitals is only Phase 3 in their plan to take over the world. Some have even begun to acclimate by posing as employees! Below,… Read More
You’ve Earned the Right to Be Proud
Think for a moment about the nastiest client you have in your practice. The one who has made you and others in your clinic feel awful in every way possible. What did that person do or say? How long have you remembered it? Now, think about your favorite pet owner. The one who brightens your… Read More